Returns and exchanges will not be accepted under the following conditions:
The Product will be subject to a thorough quality check in order to be eligible for a return or exchange. The decision for return or exchanges depends on us. Rainbow Monkey reserves the right to refuse returns if it is not in its original condition, or is worn, altered, washed or damaged not due to our error. Items purchased during sale and exhibitions are not eligible for returns or exchange. If you’ve placed a custom order, none of the items can be refunded in case of return/exchange. Items purchased with a coupon code or any other offer will be partially refunded depending on the total amount spent for the whole purchase.
We have a 14 day return policy from date of delivery. We reserve the right to refuse returns that are shipped after this expiry period and unless you notify us within 48hrs, we will assume that you have accepted the products as being in good condition. Shipping costs for returns will be borne by you and are non-refundable.
